| F.A.Q.s |
Questions Answers 1) Why are your drugs so inexpensive? A large part of our cost savings comes from our business model. Because we do not have the overhead of a pharmacy, our operating costs are kept at a bare minimum and our only advertising is through word-of-mouth. Maybe more importantly, we buy our drugs from the source. Like nearly everything else these days -- from Nike shoes to plasma screen televisions -- many of the prescription drugs that Americans buy are manufactured in Asia. By going directly to the source, we cut out middleman markups and the price discrimination markup drug manufacturers impose on the "affluent" US market. Many of the drugs sold in Western markets are sold at 10,000 to 100,000 times the cost of production. The average Indian consumer earns about 1/60th of what the average American consumer earns. Thus, drugs sold in India cannot be sold at the hefty markup they carry in the US market. Additionally, while we hope for at least modest profits, our overarching goal is to provide prescription drugs to Americans who would not otherwise be able to afford them. This philosophy, along with our business model, allows us to greatly reduce the typical industry markups. For more information on our prescriptions, please click here.
2) Do I need a prescription? Yes. The FDA has imposed a new policy that requires a prescription to accompany each drug that is ordered. This can be a copy of the original prescription or a copy/picture of the prescription pill bottle, if your prescription has already been filled. We only need a copy of your prescription the first time you place an order (for each drug). After that it will be on file and it never expires. There are many ways to provide us with a copy of your prescription. The easiest and quickest way is to take a digital picture of your prescription or your prescription pill bottle and email it to us at quinn@quinnsrx.com. You can also email us a scanned copy, or fax your prescription to us toll-free at 1-815-572-8991.
3) Where do your drugs come from? Our drugs come from many of the world's largest pharmaceutical manufacturers: Aventis, Abbott, AstraZeneca, Cipla, GlaxoSmithKline, Pfizer, and Ranbaxy, to name a few. Our drugs come from many of the world's largest pharmaceutical manufacturers. Some are American companies and many are Asian. All are high-quality pharmaceutical manufacturers, who are either certified by the US FDA or the World Health Organization . According to Business World, "India now has the largest number of FDA-approved manufacturing units [for prescription drugs] outside the US." Some of the largest pharmaceutical companies in the world are based in Asia, and India alone has over 70 FDA approved plants and another 200 manufacturing units which comply with World Health Organization "Good Manufacturing Practices" (GMP). Many of these companies sell directly to US consumers or sell raw ingredients to Western pharmaceutical manufacturers such as GlaxoSmithKline, Merck, and Pfizer who in turn sell to American consumers. Some Asian pharmaceutical companies also have manufacturing plants in the US. For those unfamiliar with Asian pharmaceutical manufacturers, more details are available here.
4) How long does will it take for my order to arrive? We offer a flat-rate shipping option: 7-14 days via Express Mail Service (EMS). This shipping time is in addition to order processing, which we hope to do within one business day in most cases.
5) Is this legal? In the late 1980s, the FDA put a new policy into place which allowed US consumers to import up to a 90-day supply of prescription drugs for personal use (i.e. not for resale). This policy was designed to allow AIDS patients and others who suffered from chronic illnesses to import drugs which had not yet undergone FDA approval. However, with the emergence of the Internet, many companies began to offer the US consumers less expensive prescriptions from abroad. The FDA began to crack down, asserting that the policy only applied to non-FDA approved drugs (which protects US pharmaceutical manufacturers from foreign competition and keeps prices artificially high). The US Congress responded by authoring a plethora of bills stating that the FDA should not prohibit the importation of prescription drugs from abroad as long as such drugs are for personal use (i.e. in no larger than 90-day quantities). While the official FDA policy has not yet changed, the agency has not interfered with importation for personal use as long as the purchaser has a prescription for the drugs being imported. In fact, some local and state governments in the US have begun to buy prescription drugs for their public employees from abroad in order to cut costs, and many more have stated their intentions to begin doing so. Recent Developments -- 1, 2, 3, 4, 5. Importing prescriptions has become a very hot topic recently, receiving a lot of attention in the presidential primary debates, a feature story on 60 Minutes and other major news programs, and in the lobbying campaigns of groups such as AARP. The debate still rages on. For further information on current legislation and the legalities of importing prescription drugs for personal use, we have provided several links below: Congressional Legislation - Amendment to Allow for Importation of Prescription Drugs - Affordable Medicine Safety and Access Act - Preserving Access to Safe, Affordable Canadian Medicines Act - Importation of Prescription Drug Bill #H.R.1 - Prescription Drug Parity for Americans Act
6) I don't see the drug I need. Can I request it? Yes. If you don't see your prescription listed, please email us at quinn@quinnsrx.com
7) How can I pay for my shipment? We accept every major credit card as well as numerous other options.
8) Do you accept health insurance for payments? We wish that it was possible to work with heath insurance plans. Our goal is to make your prescriptions as affordable as possible. Unfortunately, at this point it does not appear to be an option insurers plan to explore but we will continue to pursue it and keep you updated.
9) Can refills be sent automatically? Yes. Please check out the Automatic Refill Program for more details.
10) Can I place an order by phone? Currently we do not have the capability to take orders by phone. We can take orders via the web page, fax, or email. If for some reason those options do not work for you we will try our best to work out an alternative ordering method on a case-by-case basis. Please email or fax your contact details and we will respond.
11) Is there a quality guarantee with the prescriptions? If you are unhappy with the quality of the product for any reason, contact us within 30 days of delivery and we will refund your money for all remaining pills.
12) Is there a delivery guarantee? Yes. We will reship your order at our expense if it is not delivered.
13) Can I cancel my order after I have paid? Until the order has been shipped it is possible to cancel the order. Please email us immediately if you need to cancel your order. Unfortunately, after the order has been shipped cancellation is not an option.
14) How can I check the status of my order?
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